TERMS & CONDITIONS

FACES Facial Surgery  |  Last updated: March 2026

Welcome to FACES Facial Surgery (“FACES”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of the website https://faces.pt/ and any related digital content or communication channels operated by us.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with them, you should not use this website.

1. Website Owner and Healthcare Provider

This website is operated by:

Miguel Lopes Oliveira Unipessoal, Lda.

Trading as FACES Facial Surgery

ERS registration no. 180957

Rua Bernardo Lima, n.º 29 A, 1150-075 Lisbon, Portugal

Email: info@faces.pt  |  Telephone: +351 966 477 695

FACES Facial Surgery is a healthcare provider operating in Portugal within the scope of Maxillofacial Surgery, in accordance with the applicable legal and regulatory framework.

2. Purpose of This Website

This website is intended to provide general information about:

• FACES Facial Surgery and its clinical activity;
• the medical and surgical areas in which we work;
• consultations, procedures, and related services;
• professional background and contact information;
• educational and informational content for patients and the general public.

The content of this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, treatment, or a substitute for an in-person medical assessment.

Use of this website does not create a doctor–patient relationship.

3. No Emergency Use

This website and its contact forms, email addresses, or messaging channels must not be used for medical emergencies or urgent clinical situations.

If you are experiencing a medical emergency, please contact the appropriate emergency services immediately by calling 112 or seek urgent medical care through the appropriate healthcare provider.

4. Medical Information Disclaimer

Any medical, surgical, educational, or health-related information made available on this website is general in nature and may not apply to your individual circumstances.

You should not rely on the content of this website as a substitute for professional medical advice, diagnosis, or treatment. Medical decisions should always be made following an appropriate clinical assessment by a qualified healthcare professional.

Nothing on this website should be interpreted as guaranteeing any specific diagnosis, treatment outcome, aesthetic result, or surgical success.

5. Appointments and Contact Requests

Any request submitted through this website — including contact forms, appointment requests, email communications, or other digital channels — shall be treated as a request for contact or scheduling only.

Submission of a request through the website does not guarantee:

• the scheduling of an appointment;
• acceptance for consultation, treatment, or surgery;
• availability of a specific date or time;
• suitability for any particular treatment or procedure.

All appointments, procedures, and clinical decisions remain subject to professional assessment, availability, and clinical appropriateness.

6. Clinical Care and Third-Party Providers

Where clinically or operationally appropriate, the provision of healthcare services may involve the participation of third-party providers or healthcare entities, including but not limited to:

• operating theatre facilities;
• imaging or diagnostic providers;
• pathology services;
• anaesthesia services;
• other healthcare professionals or supporting clinical services.

Where relevant, patients will be informed through the appropriate clinical and/or administrative documentation, including informed consent and billing documentation, where applicable.

The existence of information on this website about a treatment or service does not necessarily mean that such service will always be delivered directly and exclusively by FACES Facial Surgery.

7. Professional and Educational Content

The materials made available on this website may include educational articles, clinical explanations, videos, testimonials, before-and-after content (where lawfully used), or other informational material.

Such content is provided solely for informational, educational, and communication purposes. It must not be interpreted as:

• personalised medical advice;
• a promise of results;
• a guarantee of suitability for treatment;
• a substitute for a proper consultation and informed consent process.

Individual clinical outcomes vary and depend on multiple medical, anatomical, functional, behavioural, and procedural factors.

8. Intellectual Property

Unless otherwise stated, all content on this website — including text, graphics, logos, icons, photographs, videos, illustrations, design elements, and downloadable materials — is owned by or licensed to FACES Facial Surgery and is protected by applicable intellectual property laws.

You may access the content of this website for your own personal, non-commercial use only.

You may not, without prior written permission:

• reproduce, copy, republish, distribute, modify, translate, adapt, transmit, display, or commercially exploit any part of this website;
• use our name, logo, branding, photographs, or content in a misleading or unauthorised manner;
• scrape, harvest, or systematically extract data or content from the website.

9. User Conduct

You agree not to use this website:

• in any way that is unlawful, fraudulent, abusive, or harmful;
• to attempt to gain unauthorised access to the website, server, or connected systems;
• to interfere with the website’s operation, security, or availability;
• to transmit malware, malicious code, spam, or other harmful material;
• to misuse any contact channel for inappropriate, threatening, or unlawful communications.

We reserve the right to restrict or block access where necessary to protect the website, our operations, our staff, or other users.

10. Accuracy and Availability of Information

We make reasonable efforts to ensure that the information provided on this website is accurate, current, and relevant. However, we do not guarantee that all content will always be complete, up to date, or free from error.

We reserve the right to update, modify, suspend, or remove any part of the website or its content at any time, and to correct errors or omissions without prior notice.

11. External Links

This website may contain links to external websites, platforms, tools, maps, booking services, or third-party content. Such links are provided for convenience only. Unless expressly stated otherwise, FACES Facial Surgery does not control, endorse, or assume responsibility for the content, security, availability, privacy practices, or terms of any third-party website or service.

12. Privacy and Data Protection

Your use of this website may involve the collection and processing of personal data, including through contact forms, appointment requests, analytics tools, cookies, or other website functionalities.

Our handling of personal data is governed by our Privacy Policy, Cookie Policy, and Patient Privacy Notice (where applicable). We encourage you to read those documents carefully.

13. Limitation of Liability

To the fullest extent permitted by applicable law, FACES Facial Surgery shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising from or in connection with:

• your use of, or inability to use, this website;
• reliance on any information published on this website;
• temporary interruption, unavailability, delay, malfunction, or technical error;
• unauthorised access to or alteration of website content or data caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

14. No Waiver of Clinical Rights or Legal Protections

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any legal rights available to patients, healthcare consumers, or data subjects under applicable Portuguese or European law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, legal or regulatory requirements, or operational updates. Any revised version will be published on this page with an updated “Last updated” date.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Portugal. Any dispute arising in connection with the use of this website shall be subject to the jurisdiction of the competent Portuguese courts, without prejudice to any mandatory legal rights applicable to consumers or patients.

17. Contact

If you have any questions regarding these Terms & Conditions, please contact:

FACES Facial Surgery — info@faces.pt — https://faces.pt/

PRIVACY POLICY

FACES Facial Surgery  |  Last updated: March 2026

This Privacy Policy explains how FACES Facial Surgery (“FACES”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data through the website https://faces.pt/ and related digital channels.

This Privacy Policy applies to website visitors, contact requests, appointment enquiries, and general communications submitted through our website or related online channels. It does not replace any patient-specific data protection information provided in the context of clinical care.

1. Data Controller

Miguel Lopes Oliveira Unipessoal, Lda.

Trading as FACES Facial Surgery

ERS registration no. 180957

Rua Bernardo Lima, n.º 29 A, 1150-075 Lisbon, Portugal

Email: info@faces.pt  |  Telephone: +351 966 477 695

2. Categories of Personal Data We May Collect

Depending on how you interact with the website, we may collect:

• identification data (such as your name);
• contact data (such as email address or telephone number);
• appointment enquiry details;
• technical and usage data (such as IP address, browser type, device information, pages visited, date/time of access, and navigation behaviour);
• cookie and analytics data;
• any information you choose to include in a contact form or email.

We ask users not to submit unnecessary or excessive health information through general website forms unless specifically requested for clinical triage or scheduling purposes.

3. How We Collect Data

We may collect personal data when you:

• visit or browse the website;
• complete a contact or appointment form;
• email or otherwise contact us;
• interact with our online booking or communication tools;
• accept or manage cookies through the website.

Certain technical information may also be collected automatically through cookies, analytics, security, hosting, or website performance tools.

4. Purposes of Processing

We may process personal data for the following purposes:

• responding to enquiries and contact requests;
• managing appointment requests and scheduling communications;
• operating, maintaining, and securing the website;
• analysing website performance and improving user experience;
• complying with legal, regulatory, or professional obligations;
• managing website administration, hosting, and technical support;
• protecting our legal rights and preventing misuse of the website.

5. Legal Bases for Processing

Depending on the circumstances, we rely on one or more of the following legal bases:

• your consent;
• the taking of steps at your request prior to entering into a service relationship;
• our legitimate interests in operating and improving the website and responding to communications;
• compliance with legal obligations.

Where special category data (including health-related information) is exceptionally submitted through digital channels, such data will only be processed where legally permitted and strictly necessary.

6. Recipients and Service Providers

Personal data may be processed by authorised persons acting on our behalf and by carefully selected service providers who support our operations, including, where applicable:

• website hosting and IT support providers;
• Zoho Mail — for email communications management;
• Zoho Invoice — for invoicing and billing administration;
• Google Analytics — for website usage analytics and performance monitoring;
• Google Search Console — for website search performance and SEO monitoring;
• Medesk — for appointment scheduling and clinical administration, where applicable;
• Microsoft — for productivity and cloud infrastructure services;
• administrative, accounting, legal, or compliance advisors.

We may also disclose personal data where required by law, court order, regulatory obligation, or to protect legal rights.

7. International Transfers

Where any service provider processes data outside the European Economic Area (EEA), we will seek to ensure that appropriate safeguards are in place in accordance with applicable data protection law, including the GDPR where relevant.

8. Data Retention

We retain website-related personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• to respond to enquiries;
• to manage follow-up communications;
• to comply with legal, regulatory, tax, accounting, or evidentiary obligations;
• to ensure website security and integrity.

Retention periods may vary depending on the type of communication and whether the contact develops into a clinical or administrative relationship.

9. Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, loss, misuse, or unlawful destruction. However, no website, email system, cloud platform, or electronic transmission system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data;
• request rectification of inaccurate or incomplete data;
• request erasure in certain circumstances;
• request restriction of processing;
• object to certain processing activities;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@faces.pt.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your personal data has been processed unlawfully.

11. Third-Party Links

This website may contain links to third-party websites or tools. We are not responsible for the privacy practices, content, or terms of those third-party services. Users should review the privacy documentation of any external service they access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, website functionality, or our operations. The most recent version will always be published on the website with an updated “Last updated” date.

13. Contact

For privacy-related enquiries, please contact:

FACES Facial Surgery — info@faces.pt — https://faces.pt/

PATIENT PRIVACY NOTICE

FACES Facial Surgery  |  Last updated: March 2026

This Patient Privacy Notice explains how FACES Facial Surgery (“FACES”, “we”, “us”, or “our”) processes personal data and health-related information in the context of patient care, appointment management, medical documentation, and related administrative or clinical activities.

This notice is intended for patients, prospective patients, and individuals whose data may be processed in connection with the provision of healthcare services.

1. Data Controller

Miguel Lopes Oliveira Unipessoal, Lda.

Trading as FACES Facial Surgery

ERS registration no. 180957

Rua Bernardo Lima, n.º 29 A, 1150-075 Lisbon, Portugal

Email: info@faces.pt  |  Telephone: +351 966 477 695

2. Categories of Personal Data We May Process

Depending on the clinical context, we may process:

• identification and contact data;
• demographic and administrative data;
• billing and payment-related data;
• appointment and scheduling information;
• correspondence and communications;
• clinical notes and medical records;
• health-related information and medical history;
• diagnostic reports, examination findings, treatment plans, and procedural information;
• medical photography and clinical images, where applicable;
• information necessary for informed consent, continuity of care, and legal or regulatory compliance.

3. Purposes of Processing

We may process patient personal data and health data for purposes including:

• appointment scheduling and patient communication;
• clinical assessment, diagnosis, treatment planning, and follow-up;
• provision of medical and surgical care;
• maintenance of medical records and clinical documentation;
• obtaining and documenting informed consent;
• managing referrals, supporting examinations, imaging, pathology, anaesthesia, or other clinically relevant services;
• billing, invoicing, accounting, and administrative management;
• compliance with legal, professional, ethical, regulatory, insurance, and record-keeping obligations;
• quality, safety, continuity, and organisation of care.

4. Legal Bases for Processing

Personal data and health data are processed in accordance with applicable Portuguese and European data protection law.

Depending on the context, processing may be based on:

• the provision of healthcare and medical diagnosis;
• the management of health or social care systems and services;
• legal and regulatory obligations;
• the performance of pre-contractual steps and/or service-related administrative activities;
• your consent, where legally or clinically appropriate for specific uses.

5. Clinical Records and Practice Management Systems

Clinical and administrative data may be recorded and managed using appropriate healthcare administration and medical record systems.

At present, FACES Facial Surgery uses Medesk for certain appointment, administrative, and/or clinical record management functions, and Zoho Invoice for invoicing and billing administration, where applicable.

Such systems are used as part of the operational infrastructure necessary for the safe and organised provision of healthcare services.

6. Medical Photography and Clinical Images

Where clinically relevant, medical photographs or clinical images may be obtained before, during, or after treatment or procedures for purposes such as:

• medical documentation;
• clinical evaluation and follow-up;
• treatment planning;
• continuity and quality of care;
• maintenance of the patient’s medical record.

Where required or appropriate, this will be subject to specific patient information and/or consent.

Clinical photographs and related documentation may be stored using secure digital infrastructure, including private cloud-based systems used as part of our operational environment, such as Microsoft cloud services, where applicable.

We implement reasonable and appropriate technical and organisational measures to safeguard clinical data and images. However, no electronic storage, transmission, or cloud-based environment can be guaranteed to be entirely free from cybersecurity risk.

7. Recipients and Data Sharing

Patient data may be accessed or processed only by authorised persons and, where necessary, shared with third parties strictly on a need-to-know basis and in accordance with applicable law.

Depending on the clinical context, this may include:

• healthcare professionals directly involved in your care;
• anaesthesia providers;
• operating theatre or surgical facility providers;
• pathology or imaging providers;
• laboratories or diagnostic services;
• administrative, billing, accounting, legal, insurance, IT, or compliance service providers;
• regulatory, supervisory, judicial, or public authorities where legally required.

Where clinically appropriate, patient data may also be shared with affiliated healthcare providers involved in your care, including:

• Affidea CDI Évora (diagnostic imaging);
• Clínica S. João de Deus (clinical treatment);
• Hospital da Ordem Terceira (surgical and clinical services).

Any sharing of patient data with affiliated providers occurs solely in the context of clinical referral or coordination of care, and is subject to your consent, which may be obtained during your consultation or by telephone prior to any referral. Where data is shared, this will be reflected in your clinical documentation.

Where third-party providers are involved in the delivery of healthcare services, this may also be reflected in consent forms, treatment documentation, and/or billing documentation.

8. Data Retention

Patient records and associated documentation are retained for the periods required or permitted under applicable law, professional obligations, and healthcare record-keeping standards.

Different categories of data may be retained for different periods depending on their nature and legal relevance.

9. Security and Confidentiality

We are committed to the confidentiality, integrity, and appropriate protection of patient data.

We implement reasonable technical and organisational safeguards to protect medical and administrative information against unauthorised access, loss, misuse, or unlawful disclosure.

Access to patient information is restricted to authorised personnel and service providers acting under appropriate duties of confidentiality and data protection obligations.

10. Your Rights

Subject to applicable law and any legal or professional limitations relating to medical records, you may have the right to:

• access your personal data;
• request rectification of inaccurate or incomplete data;
• request restriction of processing in certain circumstances;
• object to certain forms of processing where legally applicable;
• request portability of certain data where applicable;
• withdraw consent where processing is specifically based on consent.

Certain rights may be limited where retention or continued processing is required by healthcare, legal, evidentiary, or regulatory obligations.

To exercise your rights, please contact us at info@faces.pt.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

11. Changes to This Notice

We may update this Patient Privacy Notice from time to time to reflect legal, clinical, organisational, or technological developments. The most current version will be made available upon request and/or through the website where applicable.

12. Contact

For any questions relating to patient data, privacy, or data protection, please contact:

FACES Facial Surgery — info@faces.pt — https://faces.pt/

COOKIE POLICY

FACES Facial Surgery  |  Last updated: March 2026

This Cookie Policy explains how FACES Facial Surgery (“FACES”, “we”, “us”, or “our”) uses cookies and similar technologies on https://faces.pt/.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve performance, remember preferences, and provide information about how users interact with online content.

Cookies may be set directly by our website (“first-party cookies”) or by certain third-party services used on the website (“third-party cookies”).

2. Why We Use Cookies

We may use cookies and similar technologies for the following purposes:

• to ensure the website functions properly;
• to improve website performance and security;
• to understand how visitors use the website;
• to remember user preferences where applicable;
• to support analytics and website administration.

3. Types of Cookies We May Use

1. a) Strictly Necessary Cookies

These cookies are necessary for the website to function correctly and cannot usually be disabled without affecting essential functionality.

1. b) Performance / Analytics Cookies

These cookies help us understand how visitors interact with the website, such as which pages are visited most often, how users navigate, and whether errors occur. This helps us improve the website. We use Google Analytics for this purpose, which may collect and process usage data in accordance with Google’s privacy practices.

1. c) Functional Cookies

These cookies may remember certain preferences or settings in order to improve the user experience.

1. d) Third-Party Cookies

Some third-party tools or embedded content may place cookies on your device, subject to their own privacy and cookie practices. This includes Google Analytics and Google Search Console, which we use for website performance monitoring and search optimisation.

4. Cookie Management

When required by applicable law, users will be given the option to accept, reject, or manage non-essential cookies.

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning or user experience of the website.

5. Third-Party Services

The website currently uses the following third-party services that may use cookies or similar technologies:

• Google Analytics — website usage analytics;
• Google Search Console — search performance monitoring.

These providers operate in accordance with their own privacy and cookie policies.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in website functionality, service providers, legal requirements, or operational practices. The latest version will always be published on this page with an updated “Last updated” date.

7. Contact

If you have any questions regarding our use of cookies, please contact:

FACES Facial Surgery — info@faces.pt — https://faces.pt/