Miguel Lopes Oliveira Unipessoal, Lda. · FACES Facial Surgery · ERS no. 180957 · March 2026
This Privacy Policy explains how FACES Facial Surgery collects, uses, stores, and protects personal data through the website https://faces.pt/ and related digital channels. It applies to website visitors, contact requests, and general communications.
Data Controller
Miguel Lopes Oliveira Unipessoal, Lda. — FACES Facial Surgery ERS no. 180957 · Rua Bernardo Lima, no. 29 A, 1150-075 Lisbon, Portugal info@faces.pt · +351 966 477 695
Depending on how you interact with the website, we may collect identification and contact data, technical and usage data (IP address, browser type, pages visited, date and time of access), cookie and analytics data, and any information included in contact forms or email.
We process personal data to respond to contact and consultation requests, operate and improve the website, comply with legal obligations, and protect our legitimate rights. Legal bases include consent, pre-contractual steps, our legitimate interests, and compliance with legal obligations.
Data may be processed by carefully selected service providers:
We may also disclose data where required by law, court order, or regulatory obligation.
Data collected through the website is retained for the following periods:
| Category | Period | Legal basis |
|---|---|---|
| Navigation and analytics data | 26 months | Google Analytics standard |
| Contact data — no medical consultation carried out | 2 years | GDPR — data minimisation principle |
| Contact data that progressed to medical consultation | 10 years | Law no. 15/2014 — Patient Rights Act |
| Billing data | 10 years | Commercial Code and tax obligation |
Under applicable law, you have the right to access, rectify, erase, restrict, or port your data, as well as to object to certain forms of processing and to withdraw consent. To exercise your rights, contact info@faces.pt. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
We implement appropriate technical and organisational measures to protect personal data. Where service providers process data outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable law.
In-person services are provided at the premises of a duly registered healthcare provider, where a complaints book is available in accordance with applicable law.
Miguel Lopes Oliveira Unipessoal, Lda. · FACES Facial Surgery · ERS no. 180957 · March 2026
This Notice explains how FACES Facial Surgery processes personal and health data in the context of patient care, appointment management, and clinical documentation. It is intended for patients, prospective patients, and individuals whose data is processed in the context of healthcare.
We may process identification and contact data, demographic and administrative data, billing and payment data, appointment and scheduling information, clinical notes and medical records, health history, diagnostic reports, treatment plans, medical photography and clinical images, and information necessary for informed consent and continuity of care.
Services are invoiced by Miguel Lopes Oliveira Unipessoal, Lda. (FACES Facial Surgery). The performance of certain procedures may involve the participation of surgical facilities, anaesthesia, pathology, imaging, or other specialised clinical services provided by duly licensed entities, as clinically applicable to each case.
The patient will be informed through appropriate clinical documentation whenever the provision of services involves the participation of external entities.
Where clinically appropriate, patient data may be shared with affiliated healthcare providers involved in your care, including:
This sharing occurs solely in the context of clinical referral or coordination of care, and is subject to patient consent obtained during consultation or by telephone prior to any referral.
Patient records are retained for the periods required by law, professional obligations, and applicable clinical record-keeping standards, taking as reference the 10-year period established by Law no. 15/2014 (Patient Rights Act). Certain data may be retained for longer periods where required by specific legal, regulatory, evidentiary, or public health obligations.
Where clinically relevant, medical photographs may be obtained before, during, or after procedures for purposes of medical documentation, clinical evaluation, treatment planning, and continuity of care. Clinical images are stored using secure digital infrastructure, including Microsoft private cloud services, for the exclusive use of healthcare professionals involved in treatment. We implement reasonable technical and organisational measures to safeguard these images, without this constituting an absolute guarantee against cybersecurity risks.
You have the right to access, rectify, restrict, or port your data, to object to certain forms of processing, and to withdraw consent where applicable. Certain rights may be limited where retention is required by healthcare, legal, or regulatory obligations. To exercise your rights: info@faces.pt. You may also lodge a complaint with the CNPD.
In-person services are provided at the premises of a duly registered healthcare provider, where a complaints book is available in accordance with applicable law.
Miguel Lopes Oliveira Unipessoal, Lda. · FACES Facial Surgery · March 2026
This Cookie Policy explains how FACES Facial Surgery uses cookies and similar technologies on https://faces.pt/. It should be read together with our Privacy Policy.
Cookies are small text files stored on your device when you visit a website. They help the website function correctly, improve performance, remember preferences, and provide information about how users interact with content. They may be first-party (set by our website) or third-party (set by external services).
a) Strictly necessary cookies Essential for the correct functioning of the website. They cannot be disabled without affecting core functionality.
b) Performance / analytics cookies Help us understand how visitors interact with the website. We use Google Analytics for this purpose. Analytics data is retained for up to 26 months.
c) Third-party cookies The website uses Google Analytics and Google Search Console, which may place cookies on your device subject to their respective privacy policies.
Where required by law, users will be given the option to accept, reject, or manage non-essential cookies. You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect the website user experience.
In-person services are provided at the premises of a duly registered healthcare provider, where a complaints book is available in accordance with applicable law.
Miguel Lopes Oliveira Unipessoal, Lda. · FACES Facial Surgery · ERS no. 180957 · March 2026
These Terms and Conditions govern access to and use of the website https://faces.pt/ and any digital content or communication channels operated by FACES Facial Surgery. By accessing the website, you agree to be bound by these Terms.
This website provides general information about FACES Facial Surgery, the medical and surgical areas in which we operate, consultations and procedures, and educational and informational content for patients and the general public. Content is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Use of this website does not create a doctor-patient relationship.
This website and its contact channels must not be used in medical emergencies. In an emergency, immediately contact the emergency number 112 or seek urgent care at the appropriate healthcare provider.
Services are invoiced by Miguel Lopes Oliveira Unipessoal, Lda. (FACES Facial Surgery). The performance of certain procedures may involve the participation of surgical facilities, anaesthesia, pathology, imaging, or other specialised clinical services provided by duly licensed entities, as clinically applicable. The patient will be informed through appropriate clinical documentation whenever this occurs.
All content on this website is owned by or licensed to FACES Facial Surgery and is protected by applicable intellectual property laws. You may access the content solely for personal, non-commercial use. Without prior written permission, you may not reproduce, copy, distribute, modify, or commercially exploit any part of this website.
To the fullest extent permitted by law, FACES Facial Surgery shall not be liable for any loss or damage arising from the use of this website, reliance on information published herein, technical interruptions, or unauthorised access caused by events outside our control. Nothing in these Terms excludes or limits liability where such exclusion is not permitted by law.
These Terms are governed by Portuguese law. Any dispute shall be subject to the jurisdiction of the competent Portuguese courts, without prejudice to mandatory legal rights applicable to consumers and patients.
In-person services are provided at the premises of a duly registered healthcare provider, where a complaints book is available in accordance with applicable law.
Last updated: March 2026 · info@faces.pt · https://faces.pt/
